Returns & Exchanges
We take pride in the quality of our premium teas and accessories; however, if you are not entirely satisfied with your purchase, we offer a straightforward returns process for unopened items within 30 days of delivery.
Contact Our Team
Email our customer service team with your order number and reason for return to receive a Return Merchandise Authorisation (RMA) number.
Prepare Your Package
Ensure the tea remains in its original, vacuum-sealed packaging and securely pack any accessories in their original boxes to prevent damage during transit.
Ship the Items
Affix the provided return label to your parcel and drop it off at your nearest designated courier point, ensuring you retain a copy of the proof of postage.
Quality Check and Refund
Once our tea masters inspect the returned goods to ensure they meet our hygiene standards, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing