Frequently Asked Questions
Everything you need to know about our premium loose leaf teas and delivery services.
How should I store my loose leaf tea to maintain freshness?
To preserve the delicate flavors and aromas, store your tea in a cool, dry place away from direct sunlight and strong odors. We recommend using our airtight tea caddies or keeping the tea in its original resealable foil pouch.
Do you offer international shipping outside of the UK?
Yes, we ship our premium tea collections globally. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local import duties.
Are your tea bags biodegradable?
Absolutely. Our pyramid tea bags are made from corn-starch based material, making them 100% plastic-free and fully compostable in your food waste bin.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.
What is your return policy for food products?
Due to hygiene and safety reasons, we cannot accept returns on opened tea products. However, if you receive a damaged item or the wrong order, please contact our customer service within 14 days for a replacement or refund.
Do you offer wholesale opportunities for businesses?
Yes, we partner with hotels, restaurants, and retailers worldwide. If you are interested in serving or stocking The Tea Makers of London products, please visit our Wholesale page to apply for a trade account.